HelpMyCloud is a cloud based ticketing tool to provide on-demand, spot consulting and long-term support options. For more information about the company please visit our About Us page. Support resources provided by HelpMyCloud are primarily UK and EU resources, employed by Veritas Prime, other SF/SAP implementation partners, or independent contractors.
Marketplace vs Subscription Business Models
On-Demand Support Service for SuccessFactors Cost Effective With Flexible Pricing Without Any Lock-ins or Fixed Contract Agreement |
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Flexible pricing
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Cost Effective
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Zero Commitment / No lock-in
Guaranteed Support Service for SuccessFactors Through Assured Ticket Processing and SLA |
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Guaranteed ticket processing
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Guaranteed SLAs
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Monthly Roller Banking (hrs)
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Scale-able Pricing if Planned Support Levels are Exceeded
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Quality Warranty – Committed Ticket Oversight Based on Consultant Level Expertise
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Commitment – Client Can Cancel Contract Month-to-Month
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Discounted Ticket Pricing When Compared to Marketplace Ticket Rates
Key Advantages of Each Plan
Marketplace | Subscription | |
Pricing | Pay as You Go | Monthly Subscription |
Ticket Processing | Dependent Upon Consultant Availability |
Dedicated Support Team |
Service Level Agreements | Target Based on Guidelines Given to Consultants |
Contracted Agreement levels |
Contract Commitment | Per Ticket Cost / No Commitment | Monthly Commitment |
Rollover Banking | No Banking | Month-to-Month Rollover |
Our Service Team
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Mike Pappis
Senior Solution Consultant
HR/HCM Solution Experience:
12 Years
SuccessFactors Experience:
4 Years
Number of Certifications:
3
Summary :
Michael Pappis is a SAP & SuccessFactors leading expert. He specializes in advisory, roadmapping, integration design and system architectures for large scale enterprises. He has managed and executed on extensive large scale HCM implementation projects for global clients.
Michael has deep expertise with SAP / SuccessFactors Hybrid and SuccessFactors full cloud transitions. He has hands-on, consulting expertise with Employee Central and other SF talent modules. His integration experience also includes an extensive Dell-Boomi iFlow knowledge backed by Dell Boomi Developer certification.Certifications: Click to view published certifications :
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Taylor Gedig
Prime Member
HR/HCM Solution Experience:
1 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
5
Summary :
Taylor is a Certified SuccessFactors consultant in Recruiting Management, Recruiting Marketing, Onboarding, Succession Management and Employee Central. She has experience with supporting clients through administrative training, and implementing modules. Taylor is eager to assist clients, and to grow her understanding on the capabilities of the system to deliver more innovative approaches.
Certifications: Click to view published certifications :
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Raj Sharmacharya
Senior Solution Consultant
HR/HCM Solution Experience:
9 Years
SuccessFactors Experience:
5 Years
Number of Certifications:
6
Summary :
Raj Sharmacharya is one of the most well-rounded SuccessFactors / SAP HR consultants in the entire consulting marketplace. He brings a tremendous portfolio of skills; strong HR business acumen, deep SuccessFactors functional knowledge, and technical integration and architecture skills.
He is an industry leading expert with SAP / SF large scale hybrid projects where SuccessFactors has to integrate across many key processes in the enterprise such as payroll, finance, and 3rd party systems. His proven track record with SF hybrid delivery models come from his strong foundation of SAP On-Premise solution expertise.Certifications: Click to view published certifications :
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Nick Begin
Senior Solution Consultant
HR/HCM Solution Experience:
11 Years
SuccessFactors Experience:
3 Years
Number of Certifications:
4
Summary :
Nick has over 11 years of HR solution consulting and leadership experience. Paired with his excellent communication skills and delivery capabilities, Nick has been one of the leading consultants in the HR space, specifically within SAP and SuccessFactors. In addition to Nick’s solution capabilities, Nick also offers excellent change management skills to his clients. When clients’ are seeking training, communication and/or process mapping, Nick has time-and-time again shown success in this area.
Certifications: Click to view published certifications :
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Abe Jimenez
Senior Consultant
HR/HCM Solution Experience:
6 Years
SuccessFactors Experience:
2 Years
Number of Certifications:
5
Summary :
Abe Jimenez has over 14+ years of IT professional experience including SuccessFactors implementation and post-production support experience with Employee Central, Onboarding, Recruiting Management, Performance Management, and Compensation. Abe is trained and certified in many SuccessFactors modules (including Employee Central, Recruiting, Performance and Goals, Onboarding, and Compensation) with an in-depth understanding of SuccessFactors business processes. A strong SuccessFactors Consultant, Abe is also always recognized and appreciated by clients for his excellent communication, leadership and analytical skills.
Certifications: Click to view published certifications :
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Dwayne Phillips
Senior Consultant
HR/HCM Solution Experience:
10 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
1
Summary :
Dwayne is a SuccessFactors consultant certified in Employee Central. He has experience with LMS project management and deployment, as well as specialized experience in PRD reporting in LMS. Dwayne has over 12 years of Information Technology professional experience; performing systems analysis, consulting, project management and implementations in both the public and private sectors.
Certifications: Click to view published certifications :
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Leon Lee
Expert Consultant
HR/HCM Solution Experience:
10 Years
SuccessFactors Experience:
3 Years
Number of Certifications:
10
Summary :
Leon is a Certified SuccessFactors consultant in Employee Central, Compensation, Learning, Onboarding, Performance and Goal Management. Prior to SuccessFactors, he was a SAP HCM subject matter expert for over 9 years. He has been instrumental in delivering 14 full SAP HCM projects and 8 SuccessFactors implementations across various industries such as the Public Sector, Gaming, Mining & Resources, Retail, Professional Services, Transportation, Bio-pharmaceutical, Manufacturing, Banking, Oil & Gas, and Utilities.
He is an enthusiastic and dedicated professional who always strives to deliver quality standards for his clients. Leon is quick to assimilate new ideas, concepts, industry developments and cutting-edge technologies whilst exhibiting a logical, analytic and practical approach to solving complex problems and issues. He thrives in highly pressurized and challenging work environments. Leon is also a trained and certified functional/technical associate in WorkForce Software.Certifications: Click to view published certifications :
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Luke Pappis
Senior Consultant
HR/HCM Solution Experience:
3 Years
SuccessFactors Experience:
3 Years
Number of Certifications:
3
Summary :
Luke Pappis is a human resource IT consultant with over three years of experience in both on-premise and cloud solutions. Luke has global experience in SAP HCM Employee Self Service, SuccessFactors Performance & Goals, Reporting & Analytics, and Learning Management. Luke excels best at understanding the current business processes a company has with their existing system; and either advising the best possible way to translate that into the future system, or use the future system as a foundation to revise and improve that process.
Certifications: Click to view published certifications :
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Travis Pulk
Senior Consultant
HR/HCM Solution Experience:
3 Years
SuccessFactors Experience:
3 Years
Number of Certifications:
2
Summary :
Travis Pulk is a Certified SuccessFactors consultant with global project experience with Learning Management, Employee Central, and Succession Management. Travis is trained and Certified in SuccessFactors Learning Management and Employee Central. He has multiple full cycle implementations in employee profile and LMS.
Coming from an Engineering background, Travis has a unique perspective on projects, and has a very high attention to detail.Certifications: Click to view published certifications :
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Giovanna Lopez
Consultant
HR/HCM Solution Experience:
11 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
5
Summary :
My vast years supporting the HR world in various industries has allowed me adopt the best practices of the industry. With always a customer focus approach, I make it a priority to understand each of my client's end to end business processes. Through this, I can convert their requirements to an effective feasible solution for their business while establishing a strong trust and partnership with each one of them.
Certifications: Click to view published certifications :
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Kayla Toelle
Prime Member
HR/HCM Solution Experience:
4 Years
SuccessFactors Experience:
2 Years
Number of Certifications:
3
Summary :
Kayla is a certified SuccessFactors consultant in Employee Central, Recruiting, Onboarding, and Reporting. She is a Reporting & Analytics enthusiast and specializes in creating custom YouCalc and BIRT reports. Kayla is a quick learner and thinks outside the box to provide the best solution possible for her customers. Coming from the support side of SuccessFactors, Kayla is able to see and understand the customer’s point of view.
Certifications: Click to view published certifications :
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Wilson A. Naranjo
Prime Associate Member
HR/HCM Solution Experience:
1 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
3
Summary :
Wilson is a Certified SuccessFactors consultant with experience in implementing and supporting clients in Employee Central, Onboarding, and Performance Management. He is also very eager to support Intelligent Services for future projects. Wilson strives to address client issues quickly and accurately. Being new to SuccessFactors and HCM, Wilson is hungry to learn as much as he can about SuccessFactors and how each individual client wants their system to run on both a technical and design level.
Certifications: Click to view published certifications :
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Elizabeth Bastien
Prime Member
HR/HCM Solution Experience:
1 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
4
Summary :
Elizabeth is a certified SuccessFactors consultant in Onboarding and Employee Central. A recent MBA graduate, with a certificate in Innovation and New Venture Management, Elizabeth enjoys working with clients to understand their business process and provide an innovative new approach to their HCM solution.
Certifications: Click to view published certifications :
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Jonathon Luplow
Senior Prime Consultant
HR/HCM Solution Experience:
6 Years
SuccessFactors Experience:
4 Years
Number of Certifications:
1
Summary :
Jonathon is a certified Employee Central consultant that has over 4 years of hands on client side and implementation partner side experience with SuccessFactors. Jonathon has been involved in over 8 SuccessFactors implementations helping organizations of various sizes achieve their goals of moving their HCM to the cloud.
Certifications: Click to view published certifications :
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Mary Nylen
Prime Member
HR/HCM Solution Experience:
1 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
1
Summary :
Mary is a certified SuccessFactors consultant in Employee Central. As a recent graduate with a Masters in Accountancy, Mary brings a unique perspective on projects and the client’s point of view. She is eager grow as a SuccessFactors consultant so she can continue to assist client’s in executing the vision they have for their system.
Certifications: Click to view published certifications :
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Jeff Sweet
Prime Consultant
HR/HCM Solution Experience:
19 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
4
Summary :
Jeff has 19 years of HR Systems experience, including on premise SAP ERP time management, PA/OM configuration, and 15 years of SAP data warehousing experience, with emphasis on HCM data. Jeff is also certified in Workforce Software (time management) as a functional (IC) as well as a technical (AC) consulting resource. Jeff particularly enjoys working closely with business users, helping them to develop practical solutions. He is certified in SuccessFactors Employee Central, and is currently studying SuccessFactors reporting solutions.
Certifications: Click to view published certifications :
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Robin Harmony
Prime Senior Consultant
HR/HCM Solution Experience:
11 Years
SuccessFactors Experience:
5 Years
Number of Certifications:
1
Summary :
With over 30 years in learning and development, Robin has implemented, integrated, and administered learning management systems, managed LMS support services, designed and developed effective and engaging learning solutions, and led cross-functional project teams. Robin consults with clients to ensure learning and technology deployment strategies and architecture meet business goals, regulatory requirements, and end user needs. Her professional experience includes work in the healthcare, pharmaceutical, and financial services industries under the human resources, academic, and operations functions.
Certifications: Click to view published certifications :
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Juliana Stoian
Prime Member
HR/HCM Solution Experience:
1 Years
SuccessFactors Experience:
1 Years
Number of Certifications:
3
Summary :
Juliana is a trained and certified SuccessFactors consultant in Performance and Goals, Career Development Planning, and Employee Central. She has successfully completed multiple global implementations and enhancement projects within Talent Management, her primary focus. With a background in Supply Chain Management (BS) and Innovation and New Venture Management (MBA), she strives to deliver innovative HCM solutions while understanding the needs and desires of the client.
Certifications: Click to view published certifications :
Ticket Services
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